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FAQ

How do I open an account with DreamNu?

You can open an account to buy or sell simply by going to "Log In", if you don't have an existing account, you can create a log in and account.

How do I 'Request A Bag' or send my own parcel?

We proudly cover the shipping costs for you to send us your gently loved clothing.

If you prefer to pay postage yourself, please feel free to do so and send to the below address.

Please note if you send your own parcel, we don't credit your shipping costs to you.

Send Your Own Parcel

Feel free to post your gently loved clothes to the following address. Please note that we are not responsible for lost or stolen packages in transit.

Dream Nu

PO BOX 3097

Loganholme, QLD 4129

Request A Bag (Free of charge)

If you request a bag, we will send you a pre-paid satchel for you to fill with your gently loved clothing. In order to receive the pre-paid bag, please fill out the Bag Request Form below or on our website.

https://www.dreamnu.com.au/request-a-bag

* Please note that all items must be free of stains and/or damage.

What brands and type of items are accepted?

Brands-

There are too many to list, but we only accept designer brands or name brand clothing of quality in gently loved condition.

Please see a list of non-acceptable brands, and acceptable brands in the link below:

https://www.dreamnu.com.au/accepted-brands-items

If you don't see your brand, please feel free to email us at admin@dreamnu.com.au to see if we will accept it.

Acceptable items-

Currently we are only accepting clothing. Please see items that will not be accepted in the link below:

https://www.dreamnu.com.au/accepted-brands-items

How to know if I have credit from sold items? When do I receive credit from sold items?

If you have a credit, you will receive an email letting you know a credit has been applied to your account. Credits for sold items are applied to accounts at the start of every month.

How to Redeem Credit for my sold items?

If you have a credit, it will show on the lower right when you are signed in. You can simply apply your exisiting credit towards any purchase with Dream Nu.

Requesting Paypal Payout Of Earned Credit:


If you have a credit and would like it to be paid out via paypal, please fill out the payout request form and an email will be sent requesting your Paypal handle you prefer to have credited. Please find the Paypal Payout request form in the link below (at the bottom of the page)

https://www.dreamnu.com.au/sell-1

What if I have more than 30 Items to send?

If you have more than 30 Items to send, please fill out an additional form for the appropriate number of clothing.

Does my store credit expire?

We offer both store credit in addition to Paypal payout.

If an account is not touched for more than 18 months, we will reach out to see if you would like us to payout or donate your proceeds to one of our charities.

Please note we send an email every time you have store credit, so ensure that your email is up to date and our emails are not going to junk.

We will also try calling and/or texting if an account goes 18 months with having untouched funds in it.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.